Payout Settings

The Payout Settings tab contains options related to the information required when raising and reviewing payouts. Each field can be configured in three steps:

1. Enable
   Tick the field you would like to collect during a payout
2. Requirement
   Select whether the field is mandatory or optional for the user to complete
3. Collection Point
   When in the process do you want this field to be presented to the user

Information Collection

The following fields can be configured to control what information is collected from the patron during the payout process. Each field can be set to one of the following options:

Hidden — The field will not appear during the payout process

Optional — The field will appear but is not required to continue

Required — The field must be completed before continuing

The available fields are:

Residential Address — The patron's home address

Phone — The patron's contact phone number

Email — The patron's email address

Occupation — The patron's current employment type, selected from a list of predefined categories

Source of funds — How the patron funded the winnings

Source of wealth — The primary source of the funds the patron uses while gambling

Patron behaviour — Patron behaviour observed by staff/management

Gaming behaviour — Gaming behaviour observed by staff/management

For each of these fields you configure at what stage of the payout process the information is collected:

New payout process
The field will be presented at the ‘Staff Sign-Off’ step when raising a new payout, and will be editable during the payout review process.

Payout review process
The field will be presented during the ‘Needs Manager Review’ step, before the KYC assessment is completed.

Payment Settings

Mandatory KYC, PEP & Sanctions check threshold
The default threshold is $5,000. Your venue can set a lower threshold if required by your AML program. To ensure alignment with AUSTRAC legislation, the threshold cannot be set higher than $5,000.

Cash floor limit
The maximum amount that can be paid out in cash to a patron in a single transaction. Configure this limit to mirror your venue’s policies.

Proof of payout
Configure what proof of payout (e.g. ticket number, EGM number, ticket photo) is required when raising a new payout.

Payment Methods
Enable or disable the available payment methods: cash, cheque, and EFT.