Frequently Asked Questions (FAQ)

1. What is Checkd used for?

Checkd is a digital payout management system that helps venues process gaming payouts from start to finish, while ensuring compliance with AML/CTF requirements and maintaining a clear audit trail.

2. Do I need to use an iPad, or can I use a computer?

You can use both, but the iPad is strongly recommended. On iPad, ID details are captured automatically using the camera. On web, you’ll need to manually capture or enter ID details.

3. What’s the difference between Staff and Manager roles?

Staff: Create payouts, scan IDs, collect patron details
Manager: Review, approve/reject payouts, assign risk, manage users and settings

Only Managers can approve payouts.

4. When are KYC checks required?

KYC checks (ID verification, PEP & sanctions) are mandatory for payouts at or above $5,000, and are optional for smaller amounts, depending on your settings.

5. What happens if a patron’s ID can’t be verified?

If ID verification fails or can’t be completed (e.g. non-Australian ID), you’ll need to collect 100 points of ID using additional documents before continuing.

6. Can I save a payout and finish it later?

Yes. You can exit a payout at any time and it will be saved as a Draft on the dashboard to complete later.

7. Can I edit a payout after submitting it?

No. Once a payout is submitted for Manager review, it can no longer be changed.

8. How does payout approval work?

After submission:

A Manager reviews the payout details
Completes KYC assessment and risk rating
Approves or rejects the payout

Once approved, it moves to Payment Pending.

9. Who can mark a payout as paid?

Cash & Cheque: Staff or Manager
EFT: Manager only

Once all payments are marked as paid, the payout is marked as Finalised.

10. What do the different payout statuses mean on the dashboard?

Draft: Started but not submitted
Review: Waiting for Manager approval
Payment Pending: Approved, not yet paid
Finalised: Fully completed
Rejected: Not approved by Manager