Settings

Patron Contact Information

This field controls the additional contact details (email and/or phone number) that can be collected during Step 1 (Collect Patron Information) of the payout registration process. This may be useful if you need to contact the patron later regarding their payout.

Choose from one of the following options:

• Hidden – The fields will not appear during the payout process.
• Optional – The fields will appear but are not required to continue the payout.
• Require All – All fields must be completed before continuing the payout.
• Require Any – All fields will appear, however only one field is required to continue the payout.

Patron Financial Information

Venues also have the option to collect additional patron details for an ECDD (Enhanced Customer Due Diligence) patron profile during Step 1 (Collect Patron Information) of the payout registration process. This may be required if your venue’s AML program requires additional investigation into how the winnings were funded.

The available fields are:

• Occupation – The patron’s current employment type, selected from a list of predefined categories.
• Source of Funds – How the patron funded the winnings.
• Source of Wealth – The primary source of the funds the patron uses while gambling.

Choose from one of the following options:

• Hidden – The fields will not appear during the payout process.
• Optional – The fields will appear but are not required to continue the payout.
• Require All – All fields must be completed before continuing the payout.
• Require Any – All fields will appear, however only one field is required to continue the payout.

Mandatory KYC Check Threshold

The default Know Your Customer (KYC) check threshold in Checkd is $5,000. If preferred, your venue can set a lower threshold amount that requires KYC checks to be run.

To align with AUSTRAC legislation, the KYC check threshold cannot be changed to a higher amount than $5,000.

Maximum Amount Payable by Cash

This is your venue’s floor limit. It determines the maximum amount a user can pay out in cash to a patron in a single transaction.

ID Verification Points

Here you can set the required ID points when a Verification of Identity returns as Unable to Verify. Each venue’s AML program should be considered when configuring this setting.
This is set to 100 points of ID by default.

Sensitive Document Retention

The Sensitive document retention section refers to the length of time that a patron’s Personal Identifiable Information (PII) is held on the Checkd system.

Examples of PII are:

• ID Photos
• ID Document numbers (eg. driver’s licence number)
• Secondary documents images

After the set retention period ends, these documents and identifying details will be redacted for privacy purposes.

You can configure separate retention periods for both Primary ID and Additional ID documents.

• Primary ID Retention – Refers to the main ID document used during the initial scan, including the ID image and details populated in the Patron Information step.
  
• Additional ID Retention – Refers to any secondary ID documents collected during the payout process. Once the retention period expires, the additional ID image will be removed.

This is set to 30 days by default, however it can be adjusted from as little as 1 day up to a maximum of 180 days, depending on your venue’s preference or AML program requirements.

Please note that these settings do not affect the retention period of the payout itself only the PII (Personally Identifiable Information) attached to the payout will be redacted.

Email Notifications

Any email addresses added here will automatically receive an email notification when a payout is approved by a Manager.

Once you’ve updated your settings, select Save.